FAQ

Ordering & shipping

Is shipping really free?

Yes. Every coffee and tea order ships free to any US address, including subscription deliveries. Merch (mugs, apparel, hats) is printed to order and ships separately for a rate shown at checkout, typically $5-$12.

How fast will my coffee arrive?

Coffee is roasted to order and handed to the carrier within 1-3 business days. Most US orders arrive 3-7 business days after shipping. Your estimated delivery date is shown at checkout.

How do I use my first-order discount?

Enter code WELCOME10 in the discount box at checkout for 10% off your first order.

Can I change or cancel an order?

Email support@mountaintrailcoffee.com as soon as possible with your order number. If the roaster has not started your order yet we can change grind, size or address, or cancel it.

Coffee

Which grind should I choose?

Whole Bean - grind at home for the freshest cup (best for any brewer).
Standard - drip machines, pour-over and most RV coffee makers.
Coarse - French press, percolator and cold brew.
Espresso - espresso machines and moka pots.

What sizes do you offer?

Most roasts come in 12 oz, 1 lb, 2 lb and bulk 5 lb bags. The 2 lb bag and bulk sizes are the best value per cup.

How fresh is the coffee?

Every bag is roasted after you order, not pulled from a warehouse shelf. For best flavor, use whole bean within 4-6 weeks of the roast and ground coffee within 2-3 weeks. Store it sealed, cool and away from light.

Do you have decaf?

Yes - Quiet Pines Decaf (Peru) and Starlight Decaf Espresso.

Are your pods compatible with my machine?

Our single-serve pods are designed for standard single-serve pod brewers. Each box holds 12 pods.

Subscriptions

How does Subscribe & Save work?

Pick a roast, grind and size, then choose a delivery schedule: every week (10% off), every 2 weeks (15% off) or every month (20% off). Shipping stays free.

How do I skip, swap or cancel?

Something wrong?

My bag arrived damaged or I got the wrong grind.

Send a photo and your order number to support@mountaintrailcoffee.com and we will replace it free. See our Fresh-Cup Guarantee.

How do I reach you?

Email support@mountaintrailcoffee.com, call (408) 892-6069, or use the contact form. We are in Sunnyvale, California and answer Monday-Friday.